Shipping Policy

Last Updated: June 2026

At CMN Collectives, we strive to ensure that your order reaches you safely and on time. Please read our Shipping Policy carefully before placing an order.

 

Order Processing

  • All orders are processed within 1–3 business days after payment confirmation.
  • Orders placed on Sundays or public holidays will be processed on the next working day.
  • During festive seasons, sales events, or periods of high order volume, processing times may be slightly longer.

 

Shipping Timeline

  • Once dispatched, most orders are delivered within 3–7 business days depending on the delivery location.
  • Remote locations may require additional transit time.
  • Delivery timelines provided on the website are estimates and may vary due to circumstances beyond our control.

Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before payment is completed.

From time to time, CMN Collectives may offer free shipping promotions on eligible orders.

Order Tracking

Once your order has been shipped, you will receive a tracking number via email, SMS, or WhatsApp, depending on the contact information provided during checkout.

Customers can use the tracking information to monitor the progress of their shipment.

Delivery Delays

While we work with reliable courier partners, delays may occasionally occur due to:

  • Weather conditions
  • Public holidays
  • Natural disasters
  • Government restrictions
  • Transportation disruptions
  • Courier operational issues

CMN Collectives shall not be held responsible for delays caused by third-party logistics providers or circumstances beyond our reasonable control.

Delivery Address

Customers are responsible for providing accurate and complete shipping information.

CMN Collectives shall not be liable for failed deliveries resulting from incorrect, incomplete, or inaccurate addresses provided by the customer.

Additional shipping charges arising from address corrections or re-delivery attempts may be charged to the customer.

Damaged Shipments

As many of our products are made of glass and other fragile materials, we take extra care in packaging every order.

  • If your package arrives damaged, please contact us within 48 hours of delivery.
  • To assist with the claim process, customers may be required to provide:
  • Order number
  • Photographs of the damaged product
  • Photographs of the shipping box and packaging
  • A complete unboxing video
  • Claims submitted without supporting evidence may not be eligible for replacement or refund.

Please refer to our Return & Refund Policy for complete details.

International Shipping

At present, CMN Collectives primarily ships within India.

For international shipping inquiries, customers may contact our support team before placing an order.

Any customs duties, import taxes, or additional charges imposed by the destination country shall be the responsibility of the customer.

Lost Packages

If your tracking information indicates delivery but you have not received your package, please contact the courier partner first.

If the issue remains unresolved, contact our support team and we will assist in investigating the matter.

Contact Us

CMN Collectives