Returns & Refunds

Last Updated: June 2026

At CMN Collectives, we take great care in packaging and shipping our products to ensure they reach you safely. Please read our Return & Refund Policy carefully before placing an order.

Returns

We accept return requests for eligible products within 7 days of delivery.

To be eligible for a return, the product must be unused, in its original condition, and in its original packaging with all tags, accessories, and inserts intact.

Products that have been used, damaged after delivery, or returned without original packaging may not qualify for a return or refund.

Customized, personalized, clearance, sale, or final-sale products are not eligible for return unless they arrive damaged or defective.

Damaged or Broken Products

As many of our products are made of glass and other fragile materials, we strongly recommend recording an unboxing video while opening your package.

If your order arrives damaged, broken, or defective, please contact us within 48 hours of delivery.

To process your claim, we may require:

  • Order number
  • Clear photographs of the damaged product
  • Photographs of the outer packaging
  • A complete unboxing video showing the damage
  • Claims submitted after 48 hours of delivery may not be eligible for replacement or refund.
  • After reviewing the submitted evidence, we may offer a replacement, store credit, or refund at our discretion.

Incorrect Products

If you receive an incorrect item, please contact us within 48 hours of delivery.

Once verified, we will arrange for a replacement or provide a suitable resolution.

Refunds

Once your return or claim has been reviewed and approved, your refund will be processed to the original payment method used for the purchase.

Refunds may take 5–10 business days to reflect in your account, depending on your bank or payment provider.

Shipping charges, cash-on-delivery charges, gift wrapping charges, and other service fees are non-refundable unless the return is due to an error on our part.

Order Cancellations

  • Orders may be cancelled before they are dispatched from our warehouse.
  • Once an order has been shipped, it cannot be cancelled and will be subject to our standard return policy.
  • To request a cancellation, please contact us as soon as possible after placing your order.

Return Shipping

In cases where a return is approved for reasons other than damage, defect, or incorrect shipment, return shipping costs may be the responsibility of the customer.

CMN Collectives reserves the right to determine the appropriate return method and shipping arrangements.

Non-Returnable Items

  • Gift cards
  • Personalized products
  • Customized products
  • Clearance and final-sale items
  • Products damaged due to misuse, mishandling, or improper care after delivery

Contact Us

If you have any questions regarding returns, refunds, or replacements, please contact us:

CMN Collectives